1. Imported versions in local online store will be subjected to high tax 10-15% upon arrival at klia tax custom. This will have to be paid by buyer and not the seller.
2. Imported versions do not offer product refund. You may suffer losses if it cannot fit with your existing door profiles.
3. Certain online store may impose hidden 'extra charges' at site during installation based on your door profile.
4. Installations (if provided) may not be from samsung official installers.
5. Warranties and after-sales service are not from official Samsung Smartlock Malaysia.
No. Grey importers sells similar models but different versions. These models may not fit properly on certain type of doors.
No. Genuine Samsung Smartlock Malaysia Warranty comes with unique Serial Number (SN) attached at the product.
Not all existing locks can be replaced. It depends on many factors such as your door material, thickness, existing lock profile's width and height.
If you have purchased from us and it is not compatible / cannot fit with your door profile then we will fully refund / cancel the order.
Solid wood, laminated , fire-rated doors are compatible
At this moment only model G517 is compatible with glass door (single/double). Metal or grill door requires extensive modification which is not recommended.
No. These locks operate only on batteries, so you don't need any external wiring.
All these locks use normal type of batteries i.e size 'AA' which can be purchased at any convenience shop. Replacing the batteries only take a few seconds.
It normally lasts for 1 year (12 months) if use on average of 10 times per day.
Definitely. It will give alarm (melody) sound about 7 days during unlocking process.
If its totally flat, you can enter by 'jump start' it using 9V (square) battery, the same type of battery used in your touch & go device. Then key in your pin code to enter.
Besides jump start method, you can always enter using the bypass keys. All models come with bypass backup keys except model SHS-3321, SHS-1321, D600 & G510.
No. These info will still be retained.
Yes. It can be easily deleted using your master PIN-code.
Yes. A reset restores original factory settings for all access. Refer your manual on how to reset.
RF chip (RFID) Milfare Type A, 13.56Mhz. Only 'certain' type of staff office or condo card can be programmed.
Yes. All units come with built-in alarm in case somebody tries to break open or forced entry.
Samsung Smartlock Service Center: 03 6419 3440 . Mon-Fri: 9am-6pm. | For support, please get ready with Serial Number(SN) of your product. Service will be rendered after verification of SN.