1. Most online sellers are from overseas. Products ships from overseas will be subjected up to high import tax upon arrival at KLIA custom clearance. This additional cost has to be paid by buyer in order to be released.
2. Overseas online sellers do not offer product refund if the product is not compatible with your existing door profile.
3. Overseas online sellers may appoint local installers but they are not trained or authorised by official Samsung Smartlock division.
4. Warranty and after-sales service in case of malfunction will not be supported by official Samsung Smartlock Malaysia.
Online grey importers may sell similar looking models but with different model codes. These models and versions are not supported by us because the specifications are designed for use in other countries which does not meet our door specifications.
No, grey importers warranty is not valid here. Our official warranty comes with a warranty card with a unique traceable serial number (SN)
Not all of existing lockset can be replaced. It depends on many factors such door material, thickness, existing lock profile's width, height and pre-drilled holes at the door existing lockset.
Any models bought from us can be returned and fully refunded if it cannot fit on the installation day.
Solid wood, laminated and fire-rated doors. Glass, plywood, metal and security doors are not compatible.
No. These locks operate only on batteries, so you do not need any external wiring.
All of these locks use normal battery type i.e Energizer or Panasonic 'AA' size. Replacing the batteries only take a few seconds.
They normally lasts for 1 year (12 months) if use on average of 10 times per day.
Definitely. It will give alarm (melody) sound of about 7 days during unlocking process.
If its totally flat, you can still enter by 'jump start' the system from outside using a 9V (square) battery. Then enter your password to go in and immediately change the battery.
Alternatively you can also enter using the provided normal keys. Each unit (mortise series) comes with 5 sets of backup keys.
No. These info will still be retained by the internal system
Yes. It can be easily deleted using your master PIN-code.
Yes. A reset restores original factory settings. Refer your manual on how to reset.
RF chip (RFID) Milfare Type A, 13.56Mhz. Certain type of staff, office or condo access card can be programmed.
Yes. All units come with built-in alarm in case someone tried to break open or make a forced entry.
Samsung Smartlock Service Center: 03 6419 3440 . Mon-Fri: 9am-6pm. | For support, please get ready with the Serial Number(SN) of your product. Service will be rendered after verification of the SN.